Returns and refunds policy

Returns & Refunds Policy

 

Returns

You have 30 days from the date you receive your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

To start a return, please email us at turntplanet@gmail.com with your order number and the reason for the return. We will then provide you with instructions on how and where to send your package.

Non-Returnable Items

Certain types of items cannot be returned. These include:

• Custom or personalized products.

• Sale or clearance items (all sales are final).

• Perishable goods such as food, flowers, or plants.

• Personal care or intimate items (e.g., underwear, earrings, beauty products) for hygiene reasons.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you receive the wrong product, please contact us right away at turntplanet@gmail.com. We will work to resolve the issue promptly, and we will cover all shipping costs to send you a replacement or issue a full refund.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.